Privacy Policy

Effective Date: July 3, 2026

Welcome to Careforall (“Careforall,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following information:

Personal Information

Name
Email address
Phone number
Home address
Payment information (processed securely by Stripe)
Account login information
Booking history
Messages exchanged through Careforall

Booking Information

When you schedule a service, we collect information necessary to complete your booking, including:

Service address
Date and time
Cleaning preferences
Special instructions
Photos uploaded by cleaning professionals before and after service

Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device information
Cookies
Website usage information

2. How We Use Your Information

We use your information to:

Create and manage your account
Schedule and manage cleaning services
Match customers with cleaning professionals
Process payments
Send booking confirmations
Send appointment reminders
Send service updates
Respond to customer support requests
Improve our services
Prevent fraud and abuse
Comply with legal obligations

3. SMS Communications

If you choose to receive SMS notifications, Careforall may send messages including:

Verification codes
Booking confirmations
Appointment reminders
Booking updates
Payment notifications
Additional time approval requests
Messages related to your booked services

Message frequency varies based on your account activity and bookings.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

You can also manage your SMS notification preferences in your Careforall account settings.

SMS Consent: SMS consent is not shared with third parties or affiliates for marketing purposes. Phone numbers collected for SMS communications are used solely to provide transactional and customer care messages related to your Careforall account and booked services.

4. Email Communications

We may send emails regarding:

Account verification
Booking confirmations
Booking reminders
Payment receipts
Service updates
Customer support

5. Payment Information

Payments are securely processed through Stripe.

Careforall does not store your complete credit card information.

Please review Stripe’s Privacy Policy for more information regarding payment processing.

6. Sharing Information

We do not sell your personal information.

We may share information only with:

Cleaning professionals assigned to your booking
Stripe for payment processing
Twilio for SMS delivery
Service providers necessary to operate Careforall
Government authorities when legally required

7. Cookies

We use cookies to:

Keep you logged in
Remember your preferences
Improve website performance
Analyze website usage

You may disable cookies in your browser, although some features may not function properly.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet is completely secure.

9. Data Retention

We retain your information only as long as necessary to:

Provide our services
Maintain booking records
Resolve disputes
Meet legal obligations

10. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your account
Request deletion of personal data where permitted by law
Opt out of SMS communications
Manage communication preferences

11. Third-Party Services

Careforall uses third-party providers, including:

Stripe (payment processing)
Twilio (SMS messaging)

These providers maintain their own privacy policies.

12. Children’s Privacy

Careforall is not intended for children under 18 years of age.

We do not knowingly collect personal information from children.

13. California Privacy Rights

California residents may have additional privacy rights under applicable California law, including the California Consumer Privacy Act (CCPA), as amended.

Eligible California residents may request access to or deletion of certain personal information, subject to applicable legal exceptions.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective when posted on this page.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Careforall

Email: admin@careforall.com

Website: https://careforall.com