Terms of Use

Effective Date: July 3, 2026

Welcome to Careforall (“Careforall,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of the Careforall website, services, and mobile communications.

By using Careforall, creating an account, or booking services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to use Careforall.

By using our services, you represent that:

  • You are at least 18 years old.
  • The information you provide is accurate.
  • You have authority to book cleaning services for the property.

2. Services

Careforall is an online marketplace that connects customers with independent cleaning professionals (“Pros”).

Careforall is not the employer of Pros and does not supervise or control the manner in which cleaning services are performed.

3. Booking Services

Customers may book cleaning services through Careforall.

Bookings are subject to Pro availability.

Submitting a booking request does not guarantee acceptance until a Pro accepts the booking.

4. Pricing

Service prices are displayed before booking.

Additional charges may apply for:

  • Additional cleaning time approved by the customer
  • Late cancellation fees
  • Late rescheduling fees
  • Additional requested services

Customers authorize Careforall to charge the payment method provided for approved services and applicable fees.

5. Additional Cleaning Time

If additional cleaning time is needed, the assigned Pro may submit a request through Careforall.

Customers will receive the request showing:

  • Additional cleaning time requested
  • Additional charge
  • New estimated total
  • Pro’s explanation

Customers may approve or decline the request.

If approved:

  • The payment method on file will be charged immediately for the additional amount.
  • The booking will be updated to reflect the approved additional cleaning time.

6. Payments

Payments are securely processed through Stripe.

Careforall does not store complete credit card information.

By booking services, you authorize Careforall to charge your payment method for:

  • Booked services
  • Approved additional cleaning time
  • Applicable cancellation or rescheduling fees

7. Recurring Cleaning Plans

Recurring cleaning plans require a minimum commitment of three (3) months.

If cancelled before the minimum commitment is completed, a $100 early cancellation fee applies.

After the minimum commitment period, recurring services continue automatically at the selected frequency until cancelled.

8. Rescheduling and Cancellation

Customers may cancel or reschedule bookings.

The following fees apply:

  • More than 24 hours before service: No fee
  • Within 24 hours before service: 50% rescheduling fee
  • Within 2 hours before service or no-show: 100% service charge

These fees help compensate Pros for reserved work time.

9. Pro Cancellations

If a Pro cancels a confirmed booking, Careforall will make reasonable efforts to find a replacement Pro.

If a replacement is unavailable, customers will receive a full refund for any charges paid for the cancelled service.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate booking information.
  • Provide safe access to the property.
  • Secure pets when appropriate.
  • Inform the Pro of any hazards.
  • Treat Pros respectfully.

11. Pro Responsibilities

Pros agree to:

  • Arrive on time.
  • Perform services professionally.
  • Communicate delays promptly.
  • Respect customer property.
  • Follow Careforall policies.

12. Messaging

Careforall provides messaging features for communication related to booked services.

Users agree not to use messaging for:

  • Harassment
  • Spam
  • Fraud
  • Illegal activities

Careforall may review or retain service-related communications when necessary to investigate abuse, enforce these Terms, or comply with legal obligations.

Messages exchanged through Careforall should relate only to booked services and customer support. Users may not use the messaging system for unsolicited marketing, harassment, or unlawful activities.

13. SMS Communications

If you opt in, Careforall may send SMS messages including:

  • Verification codes
  • Booking confirmations
  • Appointment reminders
  • Booking updates
  • Payment notifications
  • Additional cleaning time requests
  • Service-related communications

Message frequency varies based on your account activity and bookings.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

14. Photos

Pros may upload before-and-after photos of completed work.

These photos are used for:

  • Service documentation
  • Quality assurance
  • Resolving disputes

Photos remain subject to Careforall’s Privacy Policy.

15. Prohibited Conduct

Users may not:

  • Provide false information.
  • Interfere with the website.
  • Attempt unauthorized access.
  • Use Careforall for unlawful purposes.
  • Harass other users.

16. Intellectual Property

All website content, trademarks, logos, text, graphics, and software are the property of Careforall unless otherwise stated.

Users may not copy or distribute website content without permission.

17. Disclaimer of Warranties

Careforall provides its services on an “as is” and “as available” basis.

We do not guarantee uninterrupted availability or error-free operation.

18. Limitation of Liability

To the fullest extent permitted by law, Careforall shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or services.

Our total liability shall not exceed the amount paid by the customer for the specific booking giving rise to the claim.

19. Indemnification

You agree to indemnify and hold harmless Careforall, its officers, employees, contractors, and affiliates from claims arising from your misuse of the services or violation of these Terms.

20. Changes to These Terms

Careforall may update these Terms at any time.

Updated Terms become effective when posted on this page.

Continued use of Careforall constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

22. Contact Us

If you have questions regarding these Terms, please contact:

Careforall

Email: admin@careforall.com

Website: https://careforall.com

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